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Research In Motion offers compensation for service outage

Canadian mobile phone manufacturer RIM has announced compensation for the recent service outage to their users, which resulted in the intermittent loss of email, web browsing and the BlackBerry messenger service. This affected Europe, the Middle East, Indian and Africa for three days last week, with a day and a half in Latin America and Canada, along with a single day in America.

The makers of the BlackBerry mobile phones is offering a selection of premium applications worth more than $100, in total. These will be offered free of charge to their subscribers, as an expression of appreciation for their patience during the recent service disruption.

The apps will be made available to customers over the next coming weeks, from BlackBerry App World and will continue to be available until December 31st.

These items of software will become available to download over a period of four weeks, beginning Wednesday October 19th.

The selections currently include SIMS 3, Bejeweled, N.O.V.A., Texas Hold’em Poker 2, Bubble Bash 2, Photo Editor Ultimate, Pro, iSpeech Translator Pro, Drive Enterprise, Nobex Radio Premium, Shazam Encore and Vlingo Plus: Virtual Assistant, with more to be added at a later late.

RIM is also offering one month of free technical support to their enterprise customers, in the form of a complimentary a month extension to their existing Technical Support contract. If customers do not currently have a Technical Support contract, a free one month trial of RIM’s BlackBerry technical ‘enhanced’ support will be offered.

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Rob Kerr is a journalist with more than 14 years experience of news, reviews and feature writing on titles such as Wired, PC Magazine, The Register, The Inquirer, Pocket-Lint, Mobile Industry Review, Know Your Mobile and The Gadget Show. The mobile phone world is his real passion and forte, having owned a handset as far back as 1994 where he has seen them grow from just a business tool to a necessity in everyone’s everyday life.