Skip to main content

RIM Apologises for Outage Through Free Apps, Games

Smartphone and tablet maker Research In Motion has announced that it is going to offer BlackBerry users $100 worth premium application for free as a compensation for the 3 day long outage they had to face last week.

In addition, the company is also offering one month of free technical support to its business users as a gesture of good will. The compensation by the PlayBook maker, in order to retain its reputation in the market includes the games like The Sims 3 and Bejeweled.

The free downloads has been made available from Wednesday onwards. "We are grateful to our loyal BlackBerry customers for their patience. We have apologised to our customers and we will work tirelessly to restore their confidence," Mike Lazaridis, co-chief executive of RIM, said in a statement, according to a report by The Guardian (opens in new tab).

"We are taking immediate and aggressive steps to help prevent something like this from happening again," he continued. According to analysts, the latest offer could cost the company a hefty amount in the coming days - in fact as large as $12 million per day considering it has somewhere around 70 million customers all across the globe.

Ravi Mandalia

Ravi Mandalla was ITProPortal's Sub Editor (and a contributing writer) for two years from 2011. Based in Ahmedabad, India, Ravi is now the owner and founder of Parity Media Pvt. Ltd., a news and media company, which specializes in online publishing, technology news and analysis, reviews, web site traffic growth, web site UI. Ravi lists his specialist subjects as: Enterprise, IT, Technology, Gadgets, Business, High Net Worth Individuals, Online Publishing, Advertising, Marketing, Social Media, News, Reviews, Audio, Video, and Multi-Media. He has also previously worked as Dy. Manager - IT Security at (n)Code Solutions.