Nationwide in partnership with IBM has redeveloped its internet banking platform to provide customers with new and improved banking experience.
Nationwide joined the online banking bandwagon about 14 years ago but, the platform they have been utilising until now has grown old and doesn't really scale well with the requirements of current times. The platform lacked resilience, flexibility and wasn't scalable reveals ComputerWeekly (opens in new tab).
Richard Searle, Nationwide's head of channel integration said, "We wanted to provide a new and improved service to continue to help to make our members' lives easier by providing a convenient way of accessing their money while giving them more financial control."
IBM helped out Nationwide to develop the latest platform, which took nearly 3 years to complete. According to the building society, the platform integrates with over 30 line-of-business applications. The platform also comes with a content management system that would enable Nationwide to improve customers' banking experience.
This latest move by Nationwide is based on results of the survey it carried out where by 77% customers preferred online banking compared to the 69% who were more used to banking through branch.
Some of the features that have been implemented in the new banking platform are simplified navigation, simplified registration, improved helped and support, etc.