IT support tools provider LogMeIn has launched a new version of LogMeIn Rescue which will allow organisations to provide support and remotely configure an array of smartphones, tablets and computers running on multiple platforms.
The company said that mobile operators, customer care organisations and IT helpdesks will be able to remotely configure and provide support for devices based on iOS, Android, BlackBerry, Symbian, Windows, Windows Mobile, and Mac OS X.
The tool will simplify troubleshooting and support services offered by IT helpdesks and mobile phone operators to their customers.
Some of the features that come with LogMeIn Rescue platform are the ability to remotely configure connectivity settings on iOS and Android based devices including Wi-Fi network setup and Access Point Name (APN) settings.
"The new Rescue release was designed with direct input from some of the world's largest operators and mobile device OEMs and has been successfully tested by thousands of customer care organizations and IT helpdesks," said Lee Weiner (opens in new tab), LogMeIn's VP of Support Products.
"While specific conditions vary across these audiences, all of them are looking to empower their teams to quickly support a growing number of people carrying increasingly sophisticated devices," he added.