A new survey of CIOs, CSPs and CTOs commissioned by Oracle has shed light into the spending plans of European communications' services providers on IT during 2012.
The survey, which was conducted by PwC, revealed that 60 percent of CIOs spend more than half of their budgets on IT maintenance. To address this issue, the CIOs plan to deploy a mix of outsourcing and standardisation.
According to the study, the CIOs plan to outsource a number of operations in their business in 2012 including network and fault management, and provisioning and order management. Meanwhile, a whopping 88 percent of the CIOs plan to upgrade their CRM platforms in 2012.
It was also revealed that 95 percent of the CIOs plan to spend more on commercial-off-the-shelf applications in 2012, in order to push for a more standardised environment.
"CSPs are at a crossroads. They face another year of budgetary pressure, at a time when the need for innovation and competitive differentiation has never been greater. CSPs need to increase customer retention and improve the provision of content and services such as media and applications," said Dan Ford, vice president, product marketing, Oracle Communications.
"More CIOs are focused on simplifying and streamlining their core IT operations and focusing on the areas of their IT operation which can drive real efficiency and growth within the business," he added.
Find the press release here.