US wireless carrier T-Mobile admitted to using Carrier IQ app in its smartphones after Research in Motion denied having anything to do with it.
According to c|net, RIM released a statement denying using Carrier IQ after it emerged that three BlackBerry smartphones, the BlackBerry 9900, 9360 and 9810, on T-Mobile were carrying it.
"RIM does not pre-install the CarrierIQ app on BlackBerry smartphones or authorise its carrier partners to install the CarrierIQ app before sales or distribution," the company said in a statement.
After RIM washed its hands off the controversy, a T-Mobile spokesperson told c|net that the company uses the Carrier IQ software but, only for diagnostic purposes and not for peeping into text messages, voice calls and users' web activity.
"T-Mobile utilises the Carrier IQ diagnostic tool to troubleshoot device and network performance with the goal of enhancing network reliability and our customers' experience," the T-Mobile spokesperson informed.
"T-Mobile does not use this diagnostic tool to obtain the content of text, email or voice messages, or the specific destinations of a customers' internet activity, nor is the tool used for marketing purposes," the spokesperson clarified.