Japanese gaming giant Sony has apologised for the bugs that have plagued its newest hand-held gaming device, the PlayStation Vita.
The console went on sale in Japan and managed to sell just above 300,000 units in the first two days of its launch. Local reports are claiming that the launch has been somewhat muted, with the company selling only 65 per cent of its initial Vita stock.
Users have been complaining about a host of bugs that ultimately result in unresponsive touch screen and system freezes. Users have been letting Sony know about their displeasure by posting videos and updates on social media websites like Twitter and YouTube.
As a part of its damage control strategy, the company has released a statement on its Japanese website and has even released a firmware update to fix some of the issues.
"Currently, our information centre regarding PlayStation Vita as well as our usual customer service centre are receiving many enquiries. We apologise if your phone isn't connected straight away. Some issues regarding PlayStation Vita can be addressed by simple procedures at home," the company said.
Sony has offered some steps that users can implement to get their consoles back in working conditions.