Verizon Wireless has caused an uproar by confirming that it plans to charge a $2 ‘convenience fee' from people who pay their phone bills online or using the phone.
The fee, which is going to come into effect from January 15, will be imposed on people who pay their wireless bill via phone, using IVR or with the help of a representative, or on people who make payments online, using My Verizon or My Verizon Mobile.
According to an internal Verizon memo leaked by Engadget, the fee will be waived for those who make the payments using electronic check or those people who have linked their debit or credit card accounts with Verizon's AutoPay service.
"The fee will help allow us to continue to support these single bill payment options in these channels and is designed to address costs incurred by us for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone)," the company said in a statement made on its website.
The company said that customers whose payments qualify for the $2 fee will be informed about the charge in advance and will be suggested methods by which they can avoid paying the fee.