US mobile phone operator Verizon Wireless has announced that it is axing a $2 ‘convenience fee' that it planned to charge from its users from next month.
It was recently revealed that the company planned to charge a $2 fee from customers who pay their phone bills from mobile or online via debit or credit card. Customers who paid the bill with electronic check or were using the AutoPay feature offered by Verizon were not required to pay the $2 fee.
The news caused uproar among Verizon's customers, some claiming that the FCC ought to investigate the company. Fearing a possible investigation and apparent consumer backlash, the company announced that it does not plan to implement the fee.
"Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time," said Verizon Wireless president and CEO Dan Mead in a statement.
According to CBR Online, the company came to the decision after a Change.org petition got the backing of more than 100,000 Verizon customers, who were in favour of axing the fee.