According to a recent press release, LogMeIn and HTC have joined hands to make the life of Android smartphone owners much easier, particularly when they have problems with their devices.
The Taiwanese corporation decided to employ LogMeIn Rescue software to allow its technical personnel to offer remote support and customer care.
The software allows HTC technical teams to provide a better response to customers who have problems with their smartphones. Customer care personnel will be able to access the device remotely, perform diagnosis and troubleshooting tests, address faulty configurations and solve technical issues that might occur without even touching the devices.
Moreover, the technical support delivered by HTC with LogMeIn Rescue will be available anywhere in the world.
"We believe LogMeIn's technology, team and vision are a great match for HTC and for our customers and will allow us to continue to create great experiences for our customers," proudly explained Simon Harper, VP of global customer experience at HTC.
HTC plans to deploy the new technology with the future generation of Android devices, both tablets and smartphones, with the operator's consent. The dedicated applet will provide a secure connection for customers and technical personnel to communicate and solve various technical issues.