In the longstanding tradition established by Steve Jobs years ago, the Apple CEO is personally taking care of some emails from its users.
This time, a lucky Apple fan got the full Tim Cook support in a dispute with AT&T who needed to unlock his iPhone 3GS after moving to Canada.
The Apple fan who decided to remain anonymous, wrote in a very compelling style to Tim Cook himself and explained that AT&T refused to unlock his iPhone even after the contract was finished.
The carrier sent the iPhone user to Apple, claiming that only the phone maker can unlock the iPhone.
Apple representatives suggested that he should contact again AT&T because only the carrier has the authority to unlock the device. After he was pushed back and forth between Apple and AT&T, the carrier finally issued some intriguing advice: "Just jailbreak your phone."
This situation is not a rare occurrence, as Apple and network carriers always had ambiguous attitudes when it came to unlocking devices. Only this time, the user pushed to desperation wrote to Tim Cook and in a matter of days, received a response from AT&T Partnership Operations informing him that following Tim Cook's intervention, the carrier decided to unlock the iPhone.