In the latest Ofcom report of telecoms complaints data, Orange, the mobile services provider, was the main reason for calls of complaint to Ofcom. The regulator for UK Communications Industries, received 0.17 complaints per 1,000 Orange customers. In the previous quarter, Orange only received 0.07 complaints per 1,000 customers. According to Ofcom, the rise in complaints was due to the increase Orange made to their pay monthly plan prices, which included existing contracts.
The second most complained about service provider was 3UK, with 0.15 complaints per 1,000 customers. The reasons remained the same, the problem being 'disputed charges and customer services'.
O2 continue to be the least complained about mobile provider, as in all previous quarters, with only 0.02 complaints per 1,000 customers.
For landline services and fixed broadband services, Ofcom received the most complaints about TalkTalk Group, at 0.78 and 0.61 complaints per 1,000 customers respectively. Virgin was the least complained about landline service, as in the last five quarters, with 0.18 complaints per 1,000 customers. The group was also joint least with Sky for fixed broadband services, the companies receiving 0.18 and 0.17 complaints per 1,000 customers respectively.