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In pre-Olympic panic mode? Set your mind at ease with remote support for home workers

With the Opening Ceremony of the London 2012 Olympics only weeks away, businesses in London need to be prepared for the difficulties facing their employees while travelling around the capital. Transport for London (TFL) has advised Londoners to consider working from home as one option to avoid business downtime during the Games, but understandably some employers are concerned whether their IT infrastructure can cope with the support demands of home workers.

A recent survey by LogMeIn found that while 86 per cent of employees would prefer to work from home during the Olympics, only 63 per cent said their employer would allow them to do so. One reason might be that employers are worried that IT issues could impact the productivity of their staff.

Remote support could offer the perfect solution since it allows IT staff to provide on demand access to fix problems on employees’ remote PCs, Macs and smartphone devices. We spoke to Julian Small, owner of Smallworld IT – an IT outsourcing company with customers across London and the surrounding areas – about the benefits: “Being able to offer on demand remote support has made a massive impact on our customer response rates. In the past, it might have taken us up to eight hours to arrange a site visit, but now we can solve 99 per cent of problems immediately without having to physically visit the client’s office or home, meaning no loss of productivity on either side”.

Julian, a small business owner himself, understands the pressures faced by his customers. He adds: “Small businesses are under increasing pressure to remain competitive in a tough economic environment, and they cannot afford for technical issues to hinder their performance. With the multiple benefits that remote support offers, it doesn’t have to be a value confined to help companies cope with remote workers during the Games but can provide a long term advantage to help boost the future productivity of your business.”

As businesses become increasingly dependent on technology, and their workers become more mobile, the need for remote support capabilities increases even further. Now is the time to invest, and prepare for a more productive future.

Allyson Pelletier is the VP Global Field Marketing at LogMeIn

Allyson is responsible for segment marketing worldwide. Prior to this role, she led LogMeIn's international marketing team, covering all activities and programs for the EMEA, APAC and LATAM regions. Allyson joined the company as a Senior Product Marketing Manager and was responsible for bringing the company's iconic tablet and smartphone app, LogMeIn Ignition, to market in 2008. Before joining LogMeIn, Allyson held various leadership positions in product management and marketing at Kadient (now Qvidian).