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Lagging Internet speeds & dropped calls among top mobile phone complaints

Telemarketers, spam messages, apps that crash – the list of mobile phone annoyances can go on and on. But according to a new survey from the Pew Internet & American Life Project, some of the most common mobile phone complaints include slow download speeds and dropped calls, among other things.

The survey of 2,254 adults, conducted from 15 March to 3 April, found that 77 per cent of people who use the Internet on their phone experience slow download speeds that prevent them from loading things as quickly as they would have liked. Forty-six per cent said they stare at a slow-loading screen on their phone at least weekly.

Meanwhile, 72 per cent of mobile phone owners experience dropped calls at least occasionally, with 32 per cent noting they encounter this issue a few times a week or more frequently. Meanwhile, a lucky 26 per cent of respondents said they never experience dropped calls.

"As mobile owners become fond of just-in-time access to others and as their expectations about getting real-time information rise, they depend on the cell phone's technical reliability," Jan Lauren Boyles, a Pew Internet Project researcher who authored the report, said in a statement. "Any problems that snag, stall, or stop users from connecting to the material and people they seek is at least a hassle to them and sometimes is even more disturbing than that in this networked world."

Unwanted sales and marketing calls are another common issue, according to the survey. Some 68 per cent of mobile owners said they have found themselves on the line with a telemarketer, while 24 per cent encounter these calls at least a few times a week.

Meanwhile, 69 per cent of texters have received spam or other unwanted messages, with 25 per cent noting they face this problem at least weekly.

Overall, the survey found that some 88 per cent of American adults now own a mobile phone. Fifty-five per cent of mobile phone owners use their phone to go online.

What's your biggest mobile phone annoyance? Tell us in the comments below.