Skip to main content

GoDaddy outage blamed on internal glitch, not hack

Internet registrar GoDaddy on Tuesday denied that a Monday outage was caused by hackers and instead blamed corrupted router data tables.

"The service outage was not caused by external influences. It was not a 'hack' and it was not a denial of service attack (DDoS)," the company said in a statement. "We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and We have implemented measures to prevent this from occurring again."

Starting around 10:00 PT on Monday, many GoDaddy customers started experiencing intermittent service outages. A member of Anonymous who goes by the Twitter handle @AnonymousOwn3r and describes himself as the "security leader of #Anonymous," took responsibility for the attack on the micro-blogging site.

GoDaddy service was restored by 16:00 PT. "At no time was any customer data at risk or were any of our systems compromised," according to GoDaddy.

"Throughout our history, we have provided 99.999 per cent uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it," the company continued.

AnonymousOwn3r has not yet addressed GoDaddy's assertion that yesterday's downtime was not related to a hack. In response to questions about his methods, AnonymousOwn3r said earlier this morning that he used "hacked servers as bots."

Recently, AnonymousOwn3r re-tweeted tweets from @OpUkraine that accused GoDaddy of being pro-censorship. Last year, GoDaddy came under fire for its support of the Stop Online Piracy Act (SOPA) and PROTECT IP Act. Under pressure from Web users, the company later changed course.

Anonymous as a whole has denied any involvement in the GoDaddy outage, pointing any queries about the downtime to AnonymousOwn3r.

In an afternoon tweet, AnonymousOwn3r wrote: "whooa @godaddy is denying that it was hacked by me! they don't wanna show their cybersecurity is bad this way they would lose customers!" He later added: "I think i will have to bring down again, so this way they would admit instead of hiding the attack."