Ofcom’s policy of naming and shaming the telecoms companies attracting the most customer complaints is intended to spark them into better performance. But this doesn’t seem to be working with TalkTalk, which again tops the watchdog's charts of consumer dissatisfaction. In both the fixed line telephony and broadband categories, TalkTalk was the subject of the most complaints by far, with billing disputes, line faults and customer service issues typically drawing the ire. For more on Ofcom’s quarterly report and to find out which companies emerged favourably, follow the link.
While these telecoms firms pick apart the latest findings, a freshly rebranded one is hoping to take the industry by storm. EE, formerly Everything Everywhere, will be the first company to offer super-fast mobile contracts having secured the rollout of its 4G LTE network - which is currently underway. Consumers in the UK are therefore beginning to eye up a chance to jump on the new service, but with no mobiles currently on the market being compatible with the new 4G spectrum, they’ll need to buy a new one. So thankfully, we’ve supplied you with a run-down of the models that will definitely be running on EE’s network. Check out the full article and decide which device may be taking your fancy.
It’s been a tough couple of years for Research In Motion, but the Canadian company is promising a comeback with its forthcoming BlackBerry 10 platform, set for an early 2013 release. Damon Poeter got his hands on a developers’ build of the mobile OS at the BlackBerry Jam conference this week and took it for a spin. Did it measure up to RIM’s big claims? “We’ll need to look at a more complete version of BB10 before we're ready to proclaim it the game-changer RIM wants us to believe it is,” says Poeter. Follow the link for details on his early impressions of its settings, photo-taking interface, and browser.
After recently admitting that nearly 9 per cent, or some 83 million, of its users are fake, Facebook has begun deleting illegitimate accounts and ‘Likes’. The move comes after the social network promised to clamp down on ‘Likes’ gained through malware, compromised accounts, or deceived users. “When a Page and fan connect on Facebook, we want to ensure that connection involves a real person interested in hearing from a specific Page and engaging with that brand’s content,” the company said at the time. We wouldn’t be too surprised to see Facebook take additional steps towards improving its transparency in the coming weeks and months, as authenticity is its key selling point to advertisers.
The waters continue to look choppy on the Apple Straits, with the iconic US firm facing more scrutiny over its latest product offerings. While the iPhone 5 may have received generally positive reviews thus far, its accompanying mobile operating system, iOS 6, is close to being labelled a full-on botch-job. Most recently, word began spreading that everyone’s favourite voice-activated software assistant, Siri, was serving up some properly comical weather forecasts – for instance, confusing New York City with New York, Texas. And while London might not experience radically different conditions from, say, Birmingham, meteorological differences are decidedly more pronounced in a country the size of America: think a rainy 20°C in the Big Apple compared to in excess of a brow-mopping 30°C in the Lone Star state. Speculation points to a connection with Apple’s controversial Maps application.
Locational difficulties certainly seem to be the root cause of Siri’s confusion, as the iPhone’s Yahoo-powered native weather app produces forecasts generally in line with reality – again making iOS 6 and its cartographic effort in particular look like a total software shambles. Software isn’t to be blame for the visual frustration currently being experienced by keen iPhone 5 photographers, however. Call it the ‘purple flare,’ or dub it ‘flaregate’ if you so please – the fact is, owners of Apple’s latest handset can’t shoot too close to the sun, lest they find a sudden splash of colour implanted on to their image. ITProPortal’s in-house testing confirms that the problem is likely confined to the iPhone 5, with photos taken on our old-gen iPhone 4S devices failing to resemble 1960s acid trips in the same manner. Whether you think it looks like a cool new Instagram filter or just consider it a plain old nuisance, the fact remains – there’s something up with the iPhone 5’s camera, sapphire lens or not.