Skip to main content

Three Motorola smartphones miss out on ICS treatment

Motorola phone users shouldn't hold their breath in anticipation of getting the Android 4.1 Jelly Bean upgrade – some may not even graduate to version 4.0.

According to a post on Motorola's forums, the company has decided to cut three handsets from the impending Ice Cream Sandwich operating system upgrade.

On Friday a Motorola forums manager, known as Matt, posted a message that he said was from Motorola's new software lead Punit Soni. It said that the Motorola Atrix 4G, Photon 4G, and Electrify would not receive the ICS upgrade, but would "continue to be supported with maintenance releases to ensure optimum performance for the consumer."

"We are committed to being more transparent than ever on our software upgrade strategy, even when we're delivering news consumers may not want to hear," Soni reportedly said. "We are doing everything possible to continually improve our communication with you and make sure you are a satisfied customer."

As a consolation, Motorola will provide a $100 (£62) rebate to customers whose devices launched in or after 2011 but will not receive Android 4.1. The program starts this autumn.

Satisfied customers aren't exactly what the company will get, based on the responses to Matt's forum message.

"Sorry, Matt and Punit, but $100 just doesn't cut it for me," user Fury wrote on Friday.

LChinMoto also responded, calling the situation "unacceptable," and saying that the company should have informed customers much sooner. "I'm very insulted, disgusted and angry," LChinMoto wrote.

Motorola did not immediately respond to a request for confirmation.

As CNET, which was first to report the Motorola mix-up, noted, Google's developer dashboard says that, as of 24 September, around 21 per cent of Android devices run Ice Cream Sandwich, while only 1.2 per cent run Jelly Bean.