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“Disappointed” RBS and NatWest facing customer backlash from latest banking blunder

Back in June last year, when a software glitch left up to 12 million NatWest, RBS and Ulster Bank customers without access to their accounts, we asked what had been learned from the calamitous banking episode (opens in new tab). Well, events last night suggested the banks themselves learned very little, as more technical failures again left customers with all sorts of problems managing their money.

From around 21:00 GMT on Wednesday evening, customers began reporting problems with online banking, phone banking, cash withdrawals, and debit card payments, and were soon venting their anger all over the web.

The frustration has continued this morning too, with one customer, Mark William Ives, tweeting “I have not forgotten about last night, and last years incidents! I'm already shopping around for a new place to bank.”

Fellow customer Nick Bridgeman echoed the woes of many when he said earlier, “Been paid but can't get any money out because of natwest #brilliant.”

Trying to placate the angry tweeters, the RBS Group account recently posted, "We are disappointed that our customers faced disruption to banking services for a period yesterday evening, & apologise for that.” The NatWest Twitter account also spoke of the bank’s “disappointment” when the problems were first reported last night.

The banks now claim that all services are running as normal, but the experiences of Twitter users like ‘@chrisojp’ suggest the problems may still not be over. In the last hour, he asked the NatWest help page, “are there still problems with online banking? I cannot get to the log in page.”

Others on the social network have opted for satire rather than anger in the aftermath of the incident, circulating the image below.

Any NatWest customers still suffering problems with their banks are urged to call 0845 7888444 for help.

Will began working life as a technology journalist at ITProPortal as Senior Staff Writer. He's worked as a Copywriter, then Creative Lead across video, social, email, web and print. He is currently a Senior Content Strategist at Zone.