Samsung Galaxy Gear’s North American release is not going as well as can be expected with almost a third of customers returning the smartwatch to stores in the US.
Best Buy has seen the return rate for the wearable device trend above 30 per cent, according to a report obtained by Geek.com, and that’s despite Samsung having a visible retail presence in the stores.
Samsung employees that staff the Samsung part of Best Buy stores are already asked to “educate customers” and help shoppers choose the “right” Samsung device for them whether it be the Galaxy Gear or another from the firm’s extensive range.
To combat the Galaxy Gear problems the Samsung staff are reportedly being asked to try to figure out why the return rate is high and the reasons are likely to come out in the weeks that follow.
One Samsung executive pre-empted the future woes of the device by admitting shortly after the release that the device “lacks something special”.
Samsung released the Galaxy Gear smartwatch at IFA 2013 in Berlin back in September as it followed Sony in releasing a smartwatch that can be paired with a smartphone.
The device has a 1.63in Super AMOLED 320 x 320 display with an 800MHz processor, 512MB of RAM, 4GB of internal storage and all encased in a metal frame.
The strap has a built-in 1.9-megapixel camera and there are already around 100 apps that have been optimised for exclusive use with the smartwatch’s interface.
It was released alongside the Galaxy Note 3, which was the only device that could be used in conjunction with the watch. That was until the Galaxy S4 smartphone started to receive Android 4.3 Jelly Bean that includes Galaxy Gear functionality and allows the two to be paired.