Western Digital [WD] is urging storage users not to download Mac OS X Mavericks until it gets to the root of a problem that is causing external hard drives to malfunction.
Device users have complained of hard drives either not mounting or failing to show up in the new OS X version and WD has taken the further precautionary step of taking down versions of its data management software on the OS.
“Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications on their systems before updating to OS X Mavericks [10.9], or delay upgrading,” read a statement from the company published by The Register.
The problem isn’t just limited to WD My Book devices and extends to drives manufactured by both Seagate and LaCie with any storage medium using a USB, FireWire or Thunderbolt connection experiencing problems.
It’s unclear as to whether the fault has to do with WD software or hardware with various users on WD forums reporting problems even when the software isn’t being run with drives failing to show up in Finder.
The apps that have been taken down are the WD Drive Manager, WD Raid Manager and WD SmartWare with the three identified as the most likely culprits by the company and forum users.
The hard drive problems that WD owners are complaining about come just a day after Mac OS X users complained of problems with sound loss when putting a Mac into sleep mode. The only solution to that problem is to restart the computer with Apple yet to officially acknowledge the problem exists.
Apple’s new Mac OS X version is the first to be offered free of charge and early adoption has “significantly” outpaced that of its predecessor Mountain Lion.