After months of waiting, gamers on Friday 22 November finally got their hands on Microsoft's Xbox One, but not everyone was happy with their new console.
Since the next-generation system went on sale, a number of early adopters have reported problems with the disc drive. Some say the drive is making loud noises when they insert a disc, while others say the console isn't reading their discs at all.
Many users have taken to YouTube to document the problem. After inserting a disc, you can hear loud, unpleasant grinding and clicking noises, and in one case it appeared the disc wouldn't even go into the system at all.
Others have taken to Reddit and Microsoft's Support Forum to complain about the problem, while some have left unhappy Xbox One reviews on Amazon.
"[I] received my console on launch and after going through the setup everything seemed great. Played a few rounds of Killer Instinct but then really wanted to get down to it and popped in Dead Rising 3 but was greeted with what you hear in the video," one Amazon reviewer wrote . "If it was just a sound from the initial load might live with it for now but nope it won't recognize a disc is in the drive even."
IGN reported that one if its Xbox One consoles ran into the same problem. In addition, more than 150 people have contacted the gaming news website Kotaku claiming their systems are affected.
In a statement to IGN, a Microsoft spokesperson said the issue affected "a very small number of Xbox One customers." Microsoft is working directly with affected individuals to send them a replacement console "as soon as possible" through its advance exchange program.
"We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible," Microsoft told IGN. "Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us through Xbox Support."
Sony's PS4 ran into similar issues when it launched on 15 November in the US. The company subsequently issued a troubleshooting guide for those PlayStation 4 owners who were hypnotised by a blinking blue light on their new console.