BT and Cisco are teaming up to improve enterprise cloud communications with a new solution designed to help IT managers.
One Cloud Cisco, based on the Cisco Hosted Collaboration Solution, allows enterprises to benefit from cloud-based video, voice and data communications tools. It is made up of a full range of collaboration tools including BT One Voice, Jabber and HD video and voice.
"By launching One Cloud Cisco we are offering our customers a new, hosted collaboration tool that is tightly integrated into our One Voice portfolio of services, offering what we believe will be a better experience and significant savings through our pricing policy and flexible service terms,” said Neil Sutton, VP of global portfolio at BT Global Services.
“Customers can take advantage of our global expertise in the field of unified communications to help them increase the productivity of their teams and improve the quality of conversations within their organizations as well as with their customers, partners and suppliers," he added.
The platform is designed to increase productivity for companies that adopt it as well as reduce the costs linked to communication of this type.
At the same time as announcing the new solution, both companies revealed the results of jointly commissioned research that surveyed 500 IT decision makers in the UK and Europe. One of the main findings is that global firms are increasingly facing a risk of “digital dislocation” in that employees demand new and more successful ways of communicating whereas IT managers turn to workarounds to keep up with outdated technology.
78 per cent of those surveyed felt that employees fail to appreciate how difficult IT departments find it to meet expectations with just one in three admitting the company’s communications platform is equipped to change with the business. This was shown by the fact 52 per cent think the telephone exchange needs replacing at their firm and 40 per cent expressing the same sentiment about the Centrex system.
When it comes to using cloud as a solution to these problems 63 per cent of IT managers said the cloud will be the best way to deliver voice and communications services in the future with 85 per cent of those managers looking to deploy cloud collaboration services to help cope with demand. 58 per cent of those questioned think that cloud solutions can be kept up to date more easily with 29 per cent happy to pay for collaboration service on a non-commitment basis.