If you've been doing some Black Friday shopping for smartphones, then the community-driven troubleshooting site Fixya clearly didn't make it to the party in time. A new report from the site details the top five issues that users have been having – really, complaining about – with some of the popular devices one can likely pick up for cheaper than normal this weekend.
It's unclear just how Fixya generated its statistics – the company isn't clear about that part, so take its analysis with whatever grains of salt you need. Detailed in the report are presumably the top complaints the site sees for Samsung' s Galaxy S4, Apple's iPhone 5S, Motorola's Moto X, and the HTC One.
Samsung Galaxy S4 owners appear to complain most about the phone overheating, with battery issues, screen issues, and the catch-all "other" category coming in a close second. Part of this relates to the technological oomph found within the device itself. Or, as Fixya phrases it, "with so much horsepower under the engine in such a tiny device, users have reported the phone becoming hot to the touch when the phone is in use for a significant amount of time."
For those unaware, there's a quad-core Snapdragon 600 CPU powering the phone – at least, for those reading this with US-purchased devices. Other countries get Galaxy S4 smartphones with eight-core Exynos 5 Octa chips. And before you bemoan the apparent difference between the two, don't sweat it: Samsung co-CEO JK Shin said earlier this year that the difference is practically imperceptible.
As for the Moto X, the device's 16GB storage capacity – non-upgradable via micro-SD cards, we note – seems to be the biggest issue for purchasers, especially since only 11GB are actually available to the user. Of course, one could also pick up the 32GB version of the phone for a bit more cash (£30), so it's a bit unclear why this is the biggest sticking point (especially since competing phones, like the HTC One, also feature non-upgradable storage).
The quality of the device's screen and camera are similarly unpleasant, says Fixya's report, with users lamenting the smartphone's 720p screen (versus the 1080p screens found on competing devices) and a camera that "doesn't appear to offer the high-end quality performance expected out of the top phones."
Apple's iPhone 5S takes it on the chin for its battery life as well – especially for those who really burn through the smartphone's life as a result of massive use of location-based services. Interestingly, concerns over the device's fingerprint-based security unlocking mechanism also take a good share of the complaints, although Fixya does note that these are issues that users shouldn't really be concerned about at this point. The iPhones 5S, after all, stores one's fingerprint data on its A7 chip, not in the cloud or in any other place by which another could access it. Nor, we note, does the iPhones 5S currently share this fingerprint data with any apps.
Finally, the HTC One draws the largest complaints for its battery life (a common theme throughout Fixya's analysis, it seems). Users seem to be complaining that it takes quite a bit of time to charge the device's 2300 mAh battery – up to five hours to pull down a full charge, some say. And, of course, the smartphone's 1.7GHz Snapdragon 600 processor and 4.7-inch, 1080p display do their fair share to suck said battery dry.
One of the other big complaints, oddly, are issues related to the HTC One's audio quality. That's an especially interesting note given how much the phone is focused on audio – all that Beats Audio branding, for example. In actuality, some of the complaints referenced involve a strange buzzing noise or static-like sound that accompanies one's music, voice calls, and other audio playback.
Image: Flickr (B Rosen)