Some Yahoo Mail users are still unable to access messages as the company admits “complex” data centre issues are to blame for the outage that has left users wondering when mail will be delivered.
Users have been unable to access mail since 22:27 PST on Monday, according to a post on the Yahoo Mail Tumblr blog, and it explained that a “hardware problem” is at the root of the problem.
“The issue has been harder to fix than we originally expected,” said Jeffrey Bonforte, SVP of communication products at Yahoo. “We have dozens of people working around the clock to bring it to a resolution.”
Yahoo had hoped to resolve the problem by 15:00 PST on Wednesday and Yahoo Mail’s Twitter account reported that 30 per cent of messages sent during the outage had been successfully delivered by 23:54 PST and it’s still working to restore access to the remaining accounts.
“Some users may still have trouble accessing their accounts. We're working through the night on this,” read a Tweet from the @yahoomail account.
PC Pro reports that Bonaforte stated around “a couple of thousand users” are still locked out of accounts and referred to the outage as “awful” before adding that Yahoo was struggling to clear email messages sent between 25 November and 9 December.
It has been a trying few months for Yahoo Mail with the service celebrating its 16th birthday by rolling out an extensive revamp across both its mobile and desktop offerings that some users have criticised.
The update included introducing conversations that saw emails grouped into threads, enabling common needs like searching, starring or deleting by hovering over or selecting a message, and collapsing the left hand tool-bar to create more space.
A diverse range of themes was also introduced that included backgrounds based on Flickr images but the main gripe amongst users of the service was that popular features like “tabs” were removed in the new version.