BT has been named and shamed by Ofcom as the UK’s most complained-about telecom network.
A user satisfaction report by the British communications regulator saw the firm’s Pay TV services arm double its complaints from the previous quarter. The number of customer grievances rocketed from 0.26 complaints per 1,000 subscribers to 0.56, seeing a peak in protests during the launch of BT Sport in August.
The company apologised in a statement, saying: "While these complaints represent a fraction of one per cent of those customers, we are disappointed with the result, and we accept that we failed to reach the high standards that customers expect."
Still, rival firms haven’t been let off the hook either. EE received the most complaints for its broadband services, which it blamed on billing and service faults affecting Orange and T-Mobile.
TalkTalk also isn’t feeling too proud of itself after it generated an above average number of complaints, with 0.31 per 1,000 customers registering their grumbles. On the other hand, looking at the figures under a more optimistic light, TalkTalk’s figures are at their lowest level since Ofcom first began publishing complaints data, suggesting that the company is on an upward curve of improvement.
Virgin Media and Sky, meanwhile, were patting themselves on the back with complaints well below the industry average. The telecoms branch of Richard Branson’s sprawling business estate generated just 0.05 complaints per 1,000 customers, whilst Sky pulled in even fewer gripes with just 0.02.