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Analysts: Banks will bring jobs back onshore in 2014

Bringing operations back on shore from offshore locations will be a main concern of banks in 2014, according to Certeco.

The business technology change consultancy claims that "reshoring," as it's known, will be a major priority for banks and insurers going into the New Year.

According to the analysts, "customer facing services will be the first in line for reshoring," along with any "work that has a high strategic value to the organisation."

It is hoped that this strategic trend in the financial services sector will boost the UK economy and provide much-needed jobs.

EU legislation is also playing a part in the strategic shift: "reshoring for non-commodity services will become more of a focus as EU governments increase their efforts to protect trade and jobs."

Certeco has further predicted an increasing use of mobile payments, along with the unstoppable rise of the "internet of things" (ABI Research has estimated that more than 30 billion devices will be connected to the internet by 2020).

On top of this, banks will be racing each other to implement the latest technology in order to fit in with their customers' busy lifestyles.

"As competition between the big four banks reaches fever pitch, we are all demanding the banking and insurance services that fit with our increasingly technology-enabled lives," Certeco claims. "Banks and insurers will be acting swiftly to adopt and develop the latest innovation trends."

Indeed, banking apps have even been released on the Pebble smartwatch (opens in new tab).

Graham Smith, director of Certeco commented: "It's always a time of transformation and change in the banking and insurance industries. 2014 is no different. 2013 has been a good year to consolidate the position for many financial services organisations particularly following the banking scandals, spiralling regulatory demands and big legislative changes the sector has faced in recent years. 2014 will be about moving on, making operational efficiency even tighter, improving margins, but above all, providing a consistent and unbeatable service for customers."

Paul Cooper
Paul Cooper

Paul has worked as an archivist, editor and journalist, and has a PhD in the cultural and literary significance of ruins. His writing has appeared in the New York Times, The BBC, The Atlantic, National Geographic, and Discover Magazine, and he was previously Staff Writer and Journalist at ITProPortal.