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Samsung eventually agrees to fix Galaxy Note 3 bug

Samsung will issue an update to its Galaxy Note 3 to fix a problem that caused certain third-party accessories to malfunction when the device was updated to Google Android 4.4 KitKat, after originally claiming no such issue existed.

Related: Samsung Galaxy Note 3 review

The Korean electronics giant will deliver the over-the-air update at some point in the coming days and it means that accessories, such as a third-party S-View case, will now function correctly.

“We have currently identified a software compatibility issue with the Galaxy Note 3 update to Android 4.4 [KitKat] and select 3rd party accessories. A software update will be available shortly. We are committed to offering a diverse and reliable mobile experience for all customers, providing continued support and solutions for any issues that arise with product updates for both Samsung manufactured and third-party accessories,” read a statement the firm provided to Ars Technica.

One of the accessories that didn’t function correctly was the aforementioned third-party S-View case, which wasn’t able to trigger the special screen mode when closed, as the Galaxy Note 3 no longer recognised it.

SamMobile reported that the official S-View cover has a special authentication chip inside it that triggers the special screen mode and the Android 4.4 KitKat update is the first one that has seen the chip used.

When the problem was first reported Samsung claimed that the “correlation between the Android version 4.4 and the supposed incompatibility of third-party accessories does not exist,” urging customers to buy official Samsung accessories.

Related: CES 2014: Samsung unveils four large screen Galaxy tablets

Samsung released the Galaxy Note 3 back in September when it also debuted the Galaxy Gear smartwatch. It then used CES 2014 earlier this month to unveil the Galaxy NotePRO with a 12.2in screen, 2,560 x 1,600 pixel display, an 8-megapixel camera and a powerful 9,500mAh battery, which will be released in March.