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Dropbox publishes new T&Cs that anger users

Dropbox has delivered an extensive rewrite of its various terms & conditions to try to make it easier to settle legal disputes and has come in for a volley of criticism from its users as a result.

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The cloud storage provider has rolled out changes to its Terms of Service, Privacy Policy and Dropbox for Business Agreements with the main change seeing arbitration clauses added to the Terms of Service and Dropbox for Business Agreements.

“We’re adding arbitration clauses to our Terms of Service and Dropbox for Business online agreement. Arbitration is a faster and more efficient way to resolve legal disputes, and it provides a good alternative to things like state or federal courts, where the process could take months or even years. If you prefer to opt out of arbitration in the Terms of Service, there’s no need to fax us or trek to the post office — just fill out this quick online form,” stated a post by Ramsey Homsany on the Dropbox blog.

The hundreds of users that have commented on the blog have gone to town criticising Dropbox for this move that most believe is geared towards defeating class action litigation before it gets underway and users are being urged to opt out.

"No Class Actions. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed,” the clause goes on to confirm.

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Along with that controversial introduction, Dropbox has also updated the Privacy Policy with a section related to its own Government Data Request Principles that covers what information it hands over to governments and shows its commitment to protecting user data.