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Apple's heartless security rules mean dead woman's iPad can't be unlocked

The family of a woman that left an Apple iPad as part of her last will and testament have criticised the company’s security policies that have meant they still can’t gain access to the device.

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Josh Grant, 26, told BBC Radio 4’s You & Yours that his family have been unable to unlock the device even though they have provided Apple with copies of her will, death certificate and a solicitor’s letter.

The problems started when the brothers, who were the beneficiaries of Anthea Grant’s estate, discovered they didn’t know the Apple ID and password, and the company requests that written consent is provided to unlock the device in every case.

"We obviously couldn't get written permission because mum had died. So my brother has been back and forth with Apple, they're asking for some kind of proof that he can have the iPad,” Mr Grant said. "We've provided the death certificate, will and solicitor's letter but it wasn't enough. They've now asked for a court order to prove that mum was the owner of the iPad and the iTunes account. It's going to have to go through our solicitor and he charges £200 an hour so it's a bit of a false economy."

Apple’s stringent security methods are in place to prevent access to an Apple user’s iCloud account that could include valuable personal information, photo and messages that may allow fraud to take place.

When contacted by the BBC Radio 4 programme, the company stated that it is an industry pioneer when it comes to helping customers protect lost or stolen devices, and highlighted the Find My iPhone feature as something that helps protect devices. It’s also something that Mr Grant praised but he still thinks that Apple should show some compassion.

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“I'm a big fan of Apple, their security measures are great but we have provided so much evidence,” Grant added. "At 59, my mum was fairly young, I've already lost my dad and it's a bit cold of them not to treat things on a case-by-case basis."