After some 27 million customers were affected, EE has announced that it has resolved the signal problems that prevented customers from making phone calls, texting and using the Internet on Wednesday night.
Reports of dodgy connectivity started flooding in at around 1800 GMT last night. It was unfortunate timing considering that for years Orange, which is now EE, has been providing discounted cinema tickets on Wednesday nights. To add insult to injury, the evening of disruption came exactly one week after the network came first in a survey of network quality and reliability.
All credit to EE, their official Twitter feed tried to show a sense of humour by tweeting "There seems to be some Gremlins in the system – we're aware of a network outage at the moment & working hard to fix." The notification was accompanied by a picture of one of the mischievous critters from the 1984 flick, but the joke was lost on some angry customers who replied "What is there to laugh about when the service has been down for two hours?"
This morning a more sombre EE spokesperson announced that last night's technical issue "has been resolved and all customers are now receiving a normal service. We apologise for the inconvenience caused to those customers affected."
Still, EE stands for "Everything, Everywhere," but with some frustrated users reporting that they were unable to use their phones for a full eleven hours many are now branding the network NN for "Nothing, Nowhere."
Hopefully the hiccup won't disrupt EE's rumoured plans to release a low cost 4G smartphone in the next few weeks, as an attempt to capitalise on being the UK's number one network.