The John Lewis Partnership is the latest company to deploy Google Apps to its retail employees in order to improve communication across various departments.
Around 60,000 employees across both John Lewis and Waitrose stores will be moved onto the platform, according to an announcement at the Google Atmosphere event, the firm’s annual enterprise conference.
“Traditionally retail operational and procedural information has been in a paper-based format. This is difficult to access when partners are on the shop floor. We rolled out Google Apps for the Retail Support platform to 30,000 employees in just six weeks, enabling them to access and manage information on the go, in real time and on any device,” stated Paul Coby, CIO of John Lewis, according to Cloud Pro.
The apps are being rolled out across John Lewis and Waitrose stores to try and improve flexibility and speed up delivery of customer updates, and the apps will include Gmail, Calendar, Hangouts, Drive, Docs, Sheets, Slide and a number of others.
They will let employees share ideas and management information in relation to rotas as well as build on communication between different stores in both the Waitrose and John Lewis groups.
Amit Singh, head of Google Enterprise, held up John Lewis as a fine example of a company that is a true digital business and stated that it illustrated how firms want real-time information to be revealed as quickly as possible.
“They want to engage with customers at scale and engage with employees. Their collective intelligence is shared with no silos,” Singh stated.
Waitrose’s CIO Cheryl Milligan added that the firm isn’t as far along in the implementation as John Lewis, though it is already starting to see how the apps will make life a lot easier.
“We’re just at the start of our Google journey but already apps are making it easier to communicate, collaborate and share ideas, as well as improving business processes," she added.
Image Credit: Flickr (Dan Lockton)