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Tesco fixes broken Hudl tablets with software update

Tesco is hastily releasing an update for its Hudl tablet to fix an error that shuts down the screen and admitted that it could eventually affect a much larger number of tablets than the small number currently affected.

Related: Tesco Hudl review

Engadget reports that the company explained via its Hudl tech support page that it is releasing a software update that will fix the issue and Tesco stated that it has already passed Google’s certification process.

Tesco explained that the error, which has nothing to do with the low-end slate’s design, concerns the software and causes the touchscreen to become unresponsive, and the company added that it is happy to replace any tablets under warranty for customers that are unhappy.

The roll out of the update has already started and the supermarket moved to warn customers that it would take as long as three weeks for all of the Hudl tablets to be free from the error.

Tesco first introduced the Android tablet in September 2013 with a tempting price tag of £119 and it shifted some 35,000 units in the two days following its launch, by January that number increasing to an impressive 400,000 slates.

The Hudl has a 7in display with a 1,440 x 900 resolution and a Rockchip 30Board processor clocked at 1.61GHz with 1GB of RAM and 16GB of internal memory that can be expanded through the microSD card slot. There is also a 3-megapixel camera with a 2-megapixel lens on the front and connection wise it has microHDMI, microUSB and a headphone slot.

Related: Tesco following massive Hudl success with competitively priced own-brand Android smartphone

Tesco’s CEO confirmed that the Hudl 2 will be released in September and it will again be a budget offering with the price likely to be around the same £119 price point of the current Hudl.