Skip to main content

When it comes to data, British people trust banks more than the NHS

UK Citizens are divided on whether to trust the NHS with their personal data, according to the annual global Unisys Security Index survey.

Unisys, an IT services company, claims the results may cause concern ahead of the planned launched of the Health Service’s information sharing programme.

The scheme has already been delayed for six months following a lack of confidence and now research suggests the public are no further towards understanding the benefits of the project.

The Unisys research claims that those who are over the age of 65 are the least trusting of the NHS, with 49 per cent saying they trust the organisation to look after their personal data - compared to 59 per cent of 25-34 year olds.

There was also a locational divide between participants; northerners were least trusting with 7 per cent more respondents in the area citing they had no trust compared with their southern counterparts.

People most concerned about personal security

When quizzed about why they do or do not trust an organisation, respondents said they were most worried about personal security, rather than financial, Internet or national security threats.

“The NHS has work to do in reassuring a large part of the population that it can safely handle their personal data,” claimed Dr Gerhard Knecht, Unisys head of global security services and compliance.

“We believe the government must focus on education the public on how their data will be treated and what security measures will be taken before its second attempt to launch the programme,” he added.

People have more faith in banks protecting their data

The report claims that not only is there a lack of trust in the NHS, people actually place greater trust in banks to protect their personal data.

It also revealed a wariness around central government, particularly in older people, with only 27.7 per cent of respondents over 65 listing Whitehall as their most trust organisation.

To put this in perspective, 39 per cent of 25-34 did list central government as one of their most trusted bodies.

“Despite widespread acknowledgment that the current government has favoured older generations with its policies, the coalition clearly has more work to do in convincing old people of the benefits of its Digital Strategy,” claimed Knecht.