The headline is the question I keep asking, wondering whether to blame the device or my daughter. Earlier this week, she texted: "My screen cracked again. I'm so sorry". That's the third shattered iPhone 5S since May; two 5'ers were busted before that. Clearly, she's fumble fingers, but something just doesn't seem right. The college student sticks the damn device in a protective case. Did Apple put pretty design before damage durability?
So this week, I spent several hours searching for smartphone breakage data - on the web and contacting several sources compiling stats. Strangely, the most compelling comparisons are years old. For example, in late 2010, SquareTrade reported that iPhone 4 accidents exceeded the 3GS and devices from competing smartphone manufacturers. In a 2012 survey of 2,000 iPhone users, 30 per cent had damaged their device in the previous 12 months.
Today, the mobile insurance provider uses a different methodology: Scoring smartphones on a 1-10 scale based on hands-on durability testing. The best mark goes to the Moto X, with 4.5 (lower number is better). By comparison, iPhone 5S is 5.5, or half-a-percentage point higher than its predecessor. iPhone 5C is even less durable, rating a 6.
On the reparability front, iFixIt ranks iPhone 5S a six out of 10 - same as iPhone 4 but one ranking less than the iPhone 5. Perhaps that's why Apple could replace the screen on my daughter's busted 5'ers, but the store Genius said swap-out was the only option for the 5S. By the way, Motorola Droid Bionic and Atrix 4G get the highest repairability marks: 9.
It's not my problem
I bought my first cell phone in 1997 from Bell Atlantic in the US, which later became Verizon. The Qualcomm-branded brick phone was built like one. Here's a true story: The following year I replaced the Q phone with something trendier, and it stayed in a box until I cleaned out the basement in 2007 - right before moving to San Diego. Out of curiosity, I hit the power button and the phone started up with half-charge. After nine years! The battery wasn't dead. They don't make 'em like that any more.
Knock on wood, I've never broken a mobile and haven't dropped a smartphone in years. I don't use a protective case, either, just a belt-clip holster to carry the device. So my daughter's dropping dramas are rather perplexing. She uses iPhone, as I have in the past. Most recently: Nokia Lumia Icon, and various Androids before it.
Her newest breakage crisis comes alongside the swimming pool, outside the house she shares with other co-eds. She possessed the phone for less than three weeks, soon after we switched from T-Mobile to Verizon. (Goddamn, yes, we pay lots more. Just cut my wrists and bleed me. But we don't have to ask "Can you hear me now?" on Red, like we did with Blue or Pink.) So it's a friggin' new iPhone 5S she dropped.
The teenager busted two 5S models on T-Mobile, and I sold the last replacement when switching to Verizon a few weeks ago. I pay $99 (£58) extra for AppleCare+, which allows up to two replacements for $79 (£47) each, on every iPhone. Note that the price is $49 (£29) for devices purchased before September 2013. If no replacement ever occurs, my experience: The warranty increases the iPhone's resale value.
The problem is the iPhone 5
Strangely, while double-sided glass made iPhone 4 and iPhone 4S conceptually more vulnerable to shatters, my daughter dropped but never seriously damaged either mobile. There were scratches, dings, and even chips, but no shattered glass. It's a very different case for iPhone 5 or 5S
She's in college now, and someone is sure to blame alcohol. That appears not to be major factor. (Hey, what parent really ever knows?) Like many other young women, she carries her iPhone in a back pocket. One shatter occurred when the device popped out when she sprinted to get to the security gate on her apartment before it closed.
I observed one of the breakages. In late May, during lunch, my daughter expressed amazement how a week earlier her iPhone 5S popped out of her jeans and fell from a third-storey balcony. No damage. Twenty minutes later, while we sorted clothes for the thrift store in the garage, she fumbled the device, which fell face flat onto the cement - shattering the screen. The protective case, which was supposed to keep the glass from hitting the ground, didn't dissipate the falling force. (Hey, I studied biology in college, not physics).
There is one common factor in four of the five shatters: iPhone meets cement. Two face down smacks, one backflip, and a side-swipe. Cases covered backs and sides and in front provided space against the ground.
New case comes to the rescue
So following the incident, I ordered a tougher case from Amazon - the OtterBox Commuter Wallet. My daughter prefers not to carry a purse, keeping bank card and license (or student ID) with the phone. Amazon is something else. I ordered around 21:30 local time and had delivery the very next day. The replacement iPhone will go into the OtterBox, after my daughter returns from a concert this weekend. Assuming the device doesn't die. She used the last busted 5S for a month before we moved to Verizon, despite glass shards chipping off.
My local Apple Store recommends LifeProof cases, but I found no card-carrying model and am more familiar with the other brand. My hope is that the follow-up story to this one will be months away, with the OtterBox case protecting the iPhone 5S from the daily dings and drops of active college life. But being five breaks for five in 14 months, optimism escapes me.
I have to ask: What's your iPhone durability story? Do you see shatters like my daughter's, or does Apple design save the day? What's your damage experience of iPhone compared to competing devices? Other readers will want to know.
Image Credit: Joe Wilcox