Skip to main content

Nokia Mexico ordered to pay compensation over faulty smartphones

Over in Mexico, Nokia (which is now, of course, part of Microsoft – or the mobile division is) has been hauled over the coals due to the sale of faulty handsets to consumers.

A Mexican court has ruled in favour of Profeco, a consumer watchdog which has a mission to "protect and promote consumer's rights", after a long running court battle. Profeco first initiated legal proceedings against Nokia Mexico back in 2010, due to faulty phones the company had apparently sold to Mexican customers.

According to Reuters (opens in new tab), the court ruled that Nokia Mexico must either replace any defective smartphones, or refund their cost, and also pay further compensation to consumers equal to a minimum of 20 per cent of the damages that any malfunctioning caused. Quite how they'll quantify that figure isn't clear...

The ruling stands for both those customers who have filed a complaint, and equally those who haven't yet done so can now come forward and get compensation.

Related: Microsoft dropping Nokia and Windows Phone in favour of Lumia and Windows branding (opens in new tab)

Microsoft wasn't mentioned in Profeco's statement.

Redmond snapped up Nokia's mobile arm (opens in new tab) back in April for $7.2 billion (£4.4 billion), making Microsoft itself the primary producer of Windows Phone devices (most of which are Lumia phones).

Related: New Nokia business strategy binds the company to Microsoft's vision (opens in new tab)

Darran has over 25 years of experience in digital and magazine publishing as a writer and editor. He's also an author, having co-written a novel published by Little, Brown (Hachette UK). He currently writes news, features and buying guides for TechRadar, and occasionally other Future websites such as T3 or Creative Bloq and he's a copy editor for TechRadar Pro. Darrran has written for a large number of tech and gaming websites/magazines in the past, including Web User and ComputerActive. He has also worked at IDG Media, having been the Editor of PC Games Solutions and the Deputy Editor of PC Home.