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Gmail login changes leave users angry, interfere with password managers

Google has begun rolling out a new login system for Gmail this week, and it hasn’t gone down well with the webmail service’s users – mainly because they feel like it’s a ball and chain in terms of their login speed.

Beforehand, logging into Gmail was just a matter of entering your username and password credentials on the same page, but the new scheme of things splits this into two steps – on the first screen, username entry is performed, and the second screen asks for your password.

Clearly, this is a more clunky system on the face of it, and you can see why folks are irritated at now having to navigate through two screens – and there’s also the problem that it interferes with the operation of password management software.

So why has Google done this? Well, it’s a move with the future in mind, when new login systems aside from just typed text passwords will be in place.

TechCrunch spotted a post from a Gmail Community Manager which explained that the firm is moving to new methods of authentication complementary to traditional passwords. The Manager noted: “We’ve already separated the ‘username’ and ‘password’ fields onto separate pages on a successful launch in Android last year. This change to our web sign-in page is another step in that direction.”

Another argument from Google is that it also helps reduce confusion for those who have multiple Google accounts.

There’s a stream of complaints from users on the Community Manager’s post, as you would expect, including plenty of folks with beef about the system having broken their LastPass login – though apparently this is fixable, according to one poster who spoke to the company.

According to user ‘fedup999’, LastPass advises that you need to:

1. Please remove the site in question from your vault (have your username and password handy).

2. And re-save using Save All Entered Data (opens in new tab) functions.

Darren Allan

Darran has over 25 years of experience in digital and magazine publishing as a writer and editor. He's also an author, having co-written a novel published by Little, Brown (Hachette UK). He currently writes news, features and buying guides for TechRadar, and occasionally other Future websites such as T3 or Creative Bloq and he's a copy editor for TechRadar Pro. Darrran has written for a large number of tech and gaming websites/magazines in the past, including Web User and ComputerActive. He has also worked at IDG Media, having been the Editor of PC Games Solutions and the Deputy Editor of PC Home.