It makes sense that any company would like you to believe that it has a large number of customers; if you launch a service, you want everyone to know just how popular it is. As well as boasting, it is a form of advertising in itself - one that is free... the best kind.
But what happens when the figures you tout are at odds with what other people think? This is what is happening with Apple Music. Research company MusicWatch says that Apple's streaming music service retains just over half of users who sign up for the free trial. Apple disagrees, saying that it actually manages to hang on to 79 per cent of users. Why is there such a big difference, and who is right?
MusicWatch found that while 77 per cent of US iOS users were aware of Apple Music, just 11 per cent were found to be using it. Research suggests that the trial period has quite a high drop-off rate, with 48 per cent of trial users indicating that they are now not using the service. A survey of 5,000 people found that 61 per cent had turned off the auto-renewal setting.
Apple puts forward slightly different figures - in a statement to the Verge it says it hangs on to 79 per cent of people. Rather than losing nearly half of its trial users, the company says that the figure is actually just 21 per cent. A retention rate of 79 per cent is rather different to MusicWatch's, but there's no further detail provided.
There is a slight problem, however. What about the people who just let their subscriptions continue because they forgot to cancel? What about those who had a personal emergency, business trip, or vacation and weren’t able to cancel? What about those people who have opted to maintain their subscription without being an active user? What about those people with sufficient disposable income that they can keep shelling out for Apple Music on the off-chance that they might use it at some point in the future? There's a big difference between number of subscribers and number of active users.
Or does it matter?
Of course it does. It pays to question any figures that are put out there. Statistics can easily be tweaked to suit just about any purpose - just how they are tweaked depends on the story being told.
It's worth noting that MusicWatch's research only looked at US Apple Music users, but the service is actually available in dozens of countries.
It's possible that the 'representative sample' wasn’t actually all that representative, or it could be that Apple is massaging the figures somewhat. Or the truth could lie somewhere in the middle; it's all but impossible to tell.