Sometimes the most important pieces of technology for business success are the most understated. Although wireless gadgets like smartphones and tablets have undoubtedly delivered a number of benefits, organisations should be wary of neglecting more fundamental communications infrastructure.
Having a fixed line broadband and telephone package that is robust enough to handle all of your incoming and outgoing communications is absolutely vital for businesses if they want to remain contactable and productive.
Although mobile broadband has made working conditions more flexible, it cannot replace fixed broadband entirely. Fixed broadband is more reliable and faster than mobile internet and doesn’t come with restrictive usage caps, all of which are essential to businesses where the internet is used frequently. However, if a business is to truly benefit from its fixed line broadband, it must first select the right package.
One common feature of business-grade broadband, for example, is an additional level of technical support. This is necessary because every second that you’re disconnected from your customers or clients could result in lost revenue. With EE’s broadband offering, businesses will receive support within 24 hours compared to 48 hours for consumers. Their broadband and landline packages are also underpinned by BT, ensuring that organisations get the highest levels of service. Businesses will also benefit from the fastest possible speeds in order to achieve the productivity their customers demand.
For SMB owners, however, financial outgoings are always a key consideration and so it’s important to select the fixed line broadband package that suits your business and budget. There are also long-term factors that companies must consider. What are the monthly charges? How reliable is the service likely to be and how flexible is it if your business circumstances change? These are all important questions that business owners will need to evaluate before deciding on their fixed broadband supplier.
One of the best aspects of EE’s offering is the amount of choice available. With EE Business Broadband and Landline you can choose a package that suits your needs, whatever industry you’re in. All of EE’s broadband packages come with unlimited data usage, but varying speeds are available depending on what would suit your organisation best. The Standard package offers speeds of up to 17Mb per second and is available for £13 per month, while the Fibre plan delivers 38Mbps for £25 per month. For businesses where speed is of the upmost importance, the Fibre Plus package is available for a £30 monthly fee and provides speeds of 76 Mbps. For businesses in rural areas that require an Off-net broadband package, EE also has a 17Mbps plan.
In addition to these packages, more flexibility is provided in the form of various add-ons. EE can provide businesses with a free static IP address, perfect for organisations that operate their own website or server. For business customers that opt to take both broadband and landline packages together, 24/7 technical support is also provided as standard, making it a great option for businesses in terms of reliability. Ultimately, different businesses will require different levels of broadband speed and support and so it’s important that owners have the ability to choose a package that’s right for them and their finances.
Similarly, EE’s landline packages also come with a number of different options. Organisations can opt for several Business Landline packages across multiple price points, each with their own advantages. In fact, there are so many different options available that EE business customers can mix and match broadband and landline offerings to create one of 34 different packages – so there should be one matching your business needs. Contract lengths are also flexible, with EE offering both 12 and 24-month options. The 24-month contract is offered as standard, but for an additional £3 per month, companies can have the flexibility of a year-long plan. Businesses that are not sure whether they need a landline at all, should remember that a fixed landline can make you appear more trustworthy and professional when compared to only having a mobile contact number.
Once again, a number of add-ons are available that enable businesses to customise their landline package. Three Way Calling, Call Waiting and Ringback features give organisations the option of embracing some more advanced telephony features and businesses can also choose to have calls diverted to another landline or mobile in the event that an employee is not at their desk phone. This can prove extremely useful for independent businesses that wish to remain connected even when the office remains unattended. Depending on the EE landline package that you opt for, businesses will also receive inclusive calls to UK landline numbers starting 01, 02, 03, 0845 and 0870, mobiles starting 07 and a set number of international minutes.
Ultimately, one of the most important aspects when selecting a fixed landline and broadband connection is reliability and, when using EE’s services, businesses can feel assured that they’re in safe hands. Fibre Broadband customers will also receive a Bright Box 2 router, granted the “Best Buy Award” by Which? in 2014 for its high levels of performance and ease of use. It can also be installed without the help of an engineer so businesses can get up and running as soon as it arrives.
Many companies may be thinking that their fixed landline and broadband connection is adequate as it is and so there is no need to change, but this could easily lead to your business stagnating as your competitors embrace faster, more reliable, and often more affordable, services.
Your landline and broadband connections are likely to be the primary ways of interacting with your customers, regardless of the industry that you’re in, so it’s imperative that both are up to standard. Choosing the right package and provider for your fixed line connections, therefore, could prove the difference between business failure and success.
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