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Moonfruit takes down thousands of sites after a DDoS attack

Moonfruit, a free website builder, has taken thousands of business and personal websites offline following a distributed denial of service (DDoS) attack.

The company’s users are disappointed by the slow pace at which it has communicated the problem, and the way it’s being handled.

The company said (opens in new tab)it had been threatened with a cyber-attack and had decided to make its customers' websites unavailable for "up to 12 hours" to make infrastructure changes. In a statement on the Moonfruit website it was said that the company was actually attacked by a hacker group called the Armada Collective, which DDoSed the site for about 45 mintes.

One business owner told the BBC (opens in new tab)it was "very bad timing".

Film-maker Reece de Ville said: "They have been slow to communicate via their website what is going on.”

"I'm going to have hundreds of people finding my site today but not being able to access it. I could be losing out on a lot of money from potential clients, and they may not come back if they think the company has gone. It's incredibly bad timing, especially for businesses selling Christmas cards and gifts on their website."

In an email to its customers, the company apologised for giving them "short notice" that their websites would be offline. "We have been working with law enforcement agencies regarding this matter and have spared no time or expense in ensuring we complete the work as quickly as possible," the company's director, Matt Casey, said in the official statement.

Industry reaction

Ron Symons, regional director at cyber security specialist A10 Networks (opens in new tab) said: "Moonfruit has responded in the best possible way to this threat by taking its services offline. As the attack it suffered last week shows, distributed denial of service (DDoS) is extremely difficult to prevent. More worryingly, DDoS attacks frequently act as smokescreens hiding more invasive attacks as hackers exploit unguarded system backdoors to steal sensitive data.

Sead Fadilpašić is a freelance tech writer and journalist with more than 17 years experience writing technology-focussed news, blogs, whitepapers, reviews, and ebooks. And his work has featured in online media outlets from all over the world, including Al Jazeera Balkans (where he was a Multimedia Journalist), Crypto News, TechRadar Pro, and IT Pro Portal, where he has written news and features for over five years. Sead's experience also includes writing for inbound marketing, where he creates technology-based content for clients from London to Singapore. Sead is a HubSpot-certified content creator.