How automation can meet demand for incredible customer experience By Brian Atkinson Workflow automation can free up employee time and boost employee productivity, driving consistent customer outcomes.
Was that a real person or an intelligent virtual agent you just spoke to? By Brian Atkinson We use smart devices everyday, using them in contact centers is the next step.
Hold no longer: Creating a seamless customer experience By Brian Atkinson By creating a frictionless communications experience, brands can keep on top of customers’ varying needs.
