Some companies spend thousands or even millions of dollars trying to “woo”, or court, prospective customers to their business.
For the businesses who work hard at support, how can they keep up the best practices they’ve built over the years as technology is emerging and being demanded by customers?
Let’s go through the journey of demands born from customer support interactions and how they can translate into product/service innovation.
Every business is an IT company these days because of the extent to which virtually all businesses rely on technology to perform mission-critical tasks.
By organizing customer data correctly, businesses can utilize it to predict the future needs of their customers.