Knowing me, knowing you - five steps to better knowledge management By Simon Johnson How can you improve your approach to knowledge, and what value can this investment drive across the organisation?
Keeping sane during Black Friday: How to handle the impact of big retail events on service and support By Simon Johnson When customers buy goods – or when they are thinking about that great deal but want more information – they will naturally reach out for more information.
GDPR and IT Service Management – looking at data and service together By Simon Johnson IT service desk teams and the personal data they store should be included in any GDPR compliance programme.
The state of the service desk in 2018: What do you need to know? By Simon Johnson Study reveals how automation and proactive approaches will become more important as companies go through digital transformation.
