Online giant faces another major fine.
By automating processes and organising service assets through ESM, service teams are able to deal with requests without getting bogged down in admin.
What are the core elements of making joined up customer experience a reality? How can they be achieved?
The AI revolution is here, whether your business is ready or not. Organisations failing to keep up will inevitably lose out on the benefits and be left behind.
Established businesses will have more success in attracting capital from investors such as private equity firms, who can bring with them a range of expertise and functional capabilities to support growth.
To avoid overlooking the right resources during the transformation journey, a phased approach should be implemented.
Here are some of the developments we can expect to see recruitment agencies embracing soon, and the transformative impact they will have on business protocol.
What can we do to make sure we are on the right side of history, especially when ethical moorings will change as soon as 2030?
Here are five trends in serverless that will impact the way organisations develop and deliver software for years to come.
Despite the increase in digital transformation adoption, many businesses are still struggling to translate strategy into success.
Patients are consumers too. Many of them are digitally sophisticated in other realms of their daily life.