It’s an age-old business debate: should technology drive business or business drive technology?
Although new channels for communication have emerged in an effort to forge convenience and efficiency for both employees and customers, the standard conversations and interactions remain unchanged
A ‘Black Swan’ is an unpredictable event that is beyond what is normally expected of a situation, but often deemed obvious or inevitable in hindsight.
A smooth transaction and quick delivery is no longer a perk for customers - it’s the baseline expectation.
Omnichannel promises frictionless, cohesive customer interactions anywhere, anytime on any platform - but does it live up to the billing?
Accommodating GenZ’s unique background and viewpoints allows them to bring new value to your business
Amid a nationwide IT shortage and a crisis of app security confidence, here's how to increase trust without overextending IT resources
Digital transformation is a necessity for our all our key sectors from healthcare all the way through to travel facilities to ensures people stay safe