AI and data analytics can provide energy service providers with greater insight into the wants and needs of their customers.
Through automation and AI, contact centres can deliver even greater personalisation while reducing strain on employees.
There is no excuse to forget the basic rules of customer service; technology can be used to enhance this – not replace. So, what are these rules - and how can businesses get them right?
GDPR and the NIS Directive present the perfect opportunity to eliminate tool bloat at your organisation.
The moment a contract leaves the digital ecosystem, risk and added cost are introduced into the equation. Let’s examine some of the unintended consequences of manual contract management.
Quantitatively measuring that may otherwise be defined as qualitative can be a bit tricky, but there’s no reason to panic. There are ways forward.
Financial institutions have been attractive hacking targets for many years, and this attention has not diminished with the addition of cloud and mobile technology.
While useful for sharing files, content collaboration platforms often leave organisations exposed to malicious third parties.
One answer to this problem lies in embracing digital transformation to deliver an immersive, engaging and personalised shopping experience for consumers that is exclusive to physical retail environments.
If you are looking to boost your profile, it’s time to consider these measures. It’s often best to pick a range of marketing tactics.
Arguments have been made that using this technology within the workplace would eventually spell ‘replacement’: replacement of jobs, careers, businesses or even entire industries.
Companies that adopt digital ways of working and evolve accordingly will be able to accelerate processes without compromising on quality.
ITSM providers should begin laying the groundwork needed for AI now to ensure their solutions can adapt.
Digitalisation and advanced manufacturing technologies are causing a revolution on the factory floor.