Data: transforming the energy sector and generating customer loyalty through AI By Dominic Carlyle AI and data analytics can provide energy service providers with greater insight into the wants and needs of their customers.
Too human? Keeping the personal touch in customer contact By Stu Smith Through automation and AI, contact centres can deliver even greater personalisation while reducing strain on employees.
Technology doesn’t mean you can forget the basics of customer service By Neil Hamilton There is no excuse to forget the basic rules of customer service; technology can be used to enhance this – not replace. So, what are these rules - and how can businesses get them right?
It's time to relook at, rethink and then restructure our fragmented IT security landscape By David Ellis GDPR and the NIS Directive present the perfect opportunity to eliminate tool bloat at your organisation.
Six ways contract mismanagement can sink a business By Travis Bickham The moment a contract leaves the digital ecosystem, risk and added cost are introduced into the equation. Let’s examine some of the unintended consequences of manual contract management.
Tracking customer experience with key performance indicators By Nancy Van Elsacker Louisnord Quantitatively measuring that may otherwise be defined as qualitative can be a bit tricky, but there’s no reason to panic. There are ways forward.
Why security testing is a core business value for FinTech By Caroline Wong Financial institutions have been attractive hacking targets for many years, and this attention has not diminished with the addition of cloud and mobile technology.
How to reduce data centre energy waste without sinking it into the sea By Leo Craig Reducing your data centre's impact on the environment doesn't require drastic measures.
How hackers can penetrate any organisation via enterprise file sharing platforms By Aviv Grafi While useful for sharing files, content collaboration platforms often leave organisations exposed to malicious third parties.
How can retailers achieve successful digital transformation? By Chris Labrey One answer to this problem lies in embracing digital transformation to deliver an immersive, engaging and personalised shopping experience for consumers that is exclusive to physical retail environments.
The power of direct mail marketing for education By Jason Sullock If you are looking to boost your profile, it’s time to consider these measures. It’s often best to pick a range of marketing tactics.
AI: the key to attracting future talent, not replacing it By Melissa Di Donato Arguments have been made that using this technology within the workplace would eventually spell ‘replacement’: replacement of jobs, careers, businesses or even entire industries.
Don’t play the waiting game: speed up savings by going paperless By Helen Sutton Companies that adopt digital ways of working and evolve accordingly will be able to accelerate processes without compromising on quality.
AI will revolutionise IT services – so how can the industry prepare? By Scott Gainey ITSM providers should begin laying the groundwork needed for AI now to ensure their solutions can adapt.
A smart approach to service assurance for smart manufacturers By Eileen Haggerty Digitalisation and advanced manufacturing technologies are causing a revolution on the factory floor.
Focus on security and standards to reap IoT rewards By Phil Beecher Unlocking real value from connected devices requires more than blind investments in the technology.
