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Scalability – What it means and why it’s so critical in the IoT

(Image credit: Shutterstock/Bakhtiar Zein)

Scalability is one of those topics that comes up a lot. We talk about it with customers, prospects, analysts and the media as one of the key differentiators of our product and why companies should look at us. We’ve even done reports and benchmark tests to validate the scalability of our product (we are incredibly proud of the results). In all of this conversations, one thing is very clear – scalability means a lot of different things to a lot of different people. It also becomes increasingly clear that it can be so hard to achieve, especially in the Internet of Things.   

So what exactly does scalability mean as it pertains to the Internet of Things? 

Scale, by definition, refers to “the capability of a system, network, or process to handle a growing amount of work, or its potential to be enlarged in order to accommodate that growth”.  When you hear that definition you might translate it as “My system needs to be able to handle the data created by my current and future expected customer base”.  While that is certainly part of it, it’s just the tip of the iceberg.  It is true that when running a connected business (or really any business for that matter), you need to be able to service your millionth customer just as good as you did your first – latency threshold, connection time, linearly scaling infrastructure, meeting your SLAs, etc.  And moving the data associated with product usage is certainly one key factor, but there are others at play as well.   Areas like firmware updates, uptime, data management, identity and access management, and making the data actionable all play into scale.     

Scalability doesn’t come without its challenges. If achieving scale was easy, we probably wouldn’t be talking about it so much and we certainly wouldn’t be having this conversation right now.  First of all, it’s not a one size fits all thing.  Some products need capacity for more messages than others and it can be hard to plan ahead for what you may need 2, 3, or even 5 years down the road.  Because of this, many connected product companies don’t think much further than their first POC and that can cause complicated issues later on.    

These product companies would need to consider re-platforming which is not impossible, but it takes a lot of coordination and work to make the transition smooth.  Re-platforming is the equivalent of buying a larger house to fit a growing family.  And when you have a family of a million demanding customers banking on you – you can see why there really isn’t any room for error.   

Investing in a scalable IoT platform also reduces risk. Plain and simple. There are so many things in the world of the IoT that product manufactures can’t control – user network, service provider latency, power or service outages.  Scalability is actually something we can control.  Planning ahead for the best case scenario of what you will need, the data models you may want, or the identity and access controls you will employ helps reduce the risk of not being able to meet customer expectations as your connected business grows.    

I know this probably sounds like a pitch for over buying right?  That’s really not it at all.  It’s more about ensuring that your platform – whether you go to a vendor or build your own – is flexible enough for your future needs.  

For example, let’s say you add a great new feature to your IoT product – one that your customers have been asking for and can’t wait to use.  That’s great, but now say that feature requires a significant increase in messages to work properly.  Knowing the infrastructure can scale to handle it is invaluable.   Or let’s say in the beginning you decide that you only want to collect messages that are going to let your support staff know about uptime of customers, but later your product team realizes that if they had information on what features were used most by customers it would better help inform the roadmap making the product more appealing.  That’s another group of messages the infrastructure not only needs to be able to collect and manage but also potentially feed into business systems to make actionable.  Rolling the dice on whether it can handle this new request shouldn’t be an option.    

Scalability is an absolute necessity for the success of the IoT.  Analyst firms and others are predicting that there will be billions of active connected products by 2020.  Whether accurate or not, we must prepare for it or risk becoming the victims of our own success.    

Image Credit: Bakhtiar Zein / Shutterstock

Ryan Lester
Ryan J. Lester, Director of Customer Engagement Technologies at LogMeIn, and his team own the strategic development and implementation for the go to market plan for Chatbot and Augmented Reality products at LogMeIn.