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Businesses still relying on manual IT processes

(Image credit: Image Credit: SFIO CRACHO / Shutterstock)

Organisations have failed to automate IT processes and still rely too heavily on manual intervention according to new research that has revealed that UK IT departments spend just 12 per cent of their time innovating. 

Vanson Bourne conducted the research for managed services provider Claranet (opens in new tab) by surveying 750 IT and Digital decision-makers from a wide range of organisations across Europe.    

Claranet's new Beyond Digital Transformation (opens in new tab) report found that 48 per cent of UK businesses have not implemented automation and remain mostly or heavily manual.  On the other hand, just 11 per cent of participants said that their infrastructure is highly automated. 

IT teams are being negatively affected by this lack of automation and they currently spend over half (53%) of their time on general maintenance, operational projects, dealing with user problems and unplanned work.  This heavily detracts from their ability to innovate and IT teams spend just 12 per cent of their time working on new approaches which could lead to real improvements and innovation at their organisations. 

Managing director at Claranet UK, Michel Robert highlighted how automation can be utilised to improve the efficiency of the IT department, saying: 

“Automation is a critical enabling technology that can give organisations the agility, speed, scalability, resilience and compliance they need to compete and succeed in the age of digital business. Unfortunately, it appears that many UK companies are struggling to adopt automation, from both an infrastructure and application perspective. This not only makes the day-to-day activity of the IT department less efficient, but also has a negative impact on the wider business, as new initiatives that are underpinned by technology cannot be leveraged to their full potential. At the same time, this lack of automation opens up the organisation to the threat of human error, and the financial and administrative impact this can have.” 

Businesses must work from the top down to provide the organisation-wide support needed when it comes to implementing automation (opens in new tab) so that IT teams can have time to innovate and push the whole company forward into the digital age. 

Image Credit: SFIO CRACHO / Shutterstock

After getting his start at ITProPortal and then working with the TechRadar Pro team for the last several years, Anthony is now the security and networking editor at Tom’s Guide where he covers everything from data breaches to how to cover your whole home or business with Wi-Fi. When not writing, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home.