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Half of UK office workers looking forward to automation

(Image credit: Image Credit: MNBB Studio / Shutterstock)

Every second office worker in the UK (48 per cent) is optimistic about what automation technologies will do to their workplace in the future. The only problem is – it’s expensive and infrastructure is lacking. 

This is according to a new report by Capgemini (opens in new tab), based on a poll of more than 1,000 UK office workers. 

Four in ten (40 per cent) believe machine learning will have a positive impact, while 32 per cent said the same for robotics. Only 10 per cent said automation might have a negative impact.

Almost half (47 per cent) have seriously thought about how automation can support their departments on a daily basis. When it comes to finances, the percentage jumps to 85. Business owners and directors think as much as 40 per cent of business tasks could be automated before 2020. That includes invoicing, managing expense claims and admin tasks. 

Office workers, however, aren’t afraid of losing their jobs. They see automation as a way to free up time, so that they could do tasks of higher value. 

“It’s really heartening to see the optimism for automation technologies among the UK’s office workers – particularly when nearly half have given serious thought to implementation in their own workplace,” said Lee Beardmore, Vice President and Chief Technology Officer of Capgemini’s Business Services Unit. 

“At present our survey estimates that around 13% of businesses in the UK are benefiting from automation, but there’s still a lot that haven’t seen anything yet. We certainly expect this figure to rise in the near future as more and more businesses realise the transformational power of technologies such as AI, robotics and automation. All of these technologies represent an opportunity for growth for businesses in every industry sector.”

Image Credit: MNBB Studio / Shutterstock

Sead Fadilpašić is a freelance tech writer and journalist with more than 17 years experience writing technology-focussed news, blogs, whitepapers, reviews, and ebooks. And his work has featured in online media outlets from all over the world, including Al Jazeera Balkans (where he was a Multimedia Journalist), Crypto News, TechRadar Pro, and IT Pro Portal, where he has written news and features for over five years. Sead's experience also includes writing for inbound marketing, where he creates technology-based content for clients from London to Singapore. Sead is a HubSpot-certified content creator.