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Konica Minolta hit by second huge ransomware attack

(Image credit: Image Credit: WK1003Mike / Shutterstock )

Japan-based business technology giant Konica Minolta was hit by a new ransomware strain, which brought its services down for almost a week.

On July 30, customers reported not being able to access the company’s product supply and support site, met instead with a “service temporarily unavailable” message. Soon after, the company’s printers also started displaying a “Service Notification Failed” error.

The company itself remained quiet on the matter, to the extent that customers “could not get a straight answer as to what was causing the outage (opens in new tab)”, according to Bleeping Computer (opens in new tab).

However, an anonymous source soon shared the ransom message, entitled !!KONICA_MINOLTA_README!!.txt. The note explains the company's data was “fully encoded” and that the firm should not contact law enforcement agencies, who might block the ransom payment.

The group behind the attack reportedly used RansomEXX ransomware, a relatively new malware that needs to be operated manually and does not have the ability to steal files.

This means whoever is behind the attack needed to compromise the company’s network first, map out and infiltrate all of the devices and then run the malware (opens in new tab).

Sead Fadilpašić is a freelance tech writer and journalist with more than 17 years experience writing technology-focussed news, blogs, whitepapers, reviews, and ebooks. And his work has featured in online media outlets from all over the world, including Al Jazeera Balkans (where he was a Multimedia Journalist), Crypto News, TechRadar Pro, and IT Pro Portal, where he has written news and features for over five years. Sead's experience also includes writing for inbound marketing, where he creates technology-based content for clients from London to Singapore. Sead is a HubSpot-certified content creator.