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Many SMBs still find online collaboration challenging

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(Image credit: Image Credit: Rawpixel.com / Pixabay)

The Covid-19 pandemic has forced most small and medium-sized businesses (SMB)  online. And yet, almost a year into the “new normal”, many SMBs still find it challenging to collaborate (opens in new tab) virtually.

According to a new report from GetApp, almost two thirds of UK SMBs (64 percent) have conducted most of their business online since the start of the pandemic.

Despite claiming to be overwhelmingly successful in this endeavor, most still find it a challenge to maintain team and cross-team collaboration, to shift processes online and to train employees to use new software.

Based on a poll of more than 500 business leaders from SMEs, the report states that a pressing issue for organizations going into 2021 will be improving how they acquire and implement new software. “Around a quarter of respondents had faced considerable challenges in both areas,” said GetApp.

For many respondents, the challenges with remote collaboration (opens in new tab) mostly arose as a result of skills gaps. Looking ahead, most business leaders anticipate needing skilled workers in cybersecurity, website and app development, social media marketing and project management.

Despite success in doing business online, most business leaders don’t expect to hold on to the “new normal” once the pandemic subsides. Many digital deployments that were introduced to tackle the pandemic were designed to be temporary, it was said.

Sead Fadilpašić is a freelance tech writer and journalist with more than 17 years experience writing technology-focussed news, blogs, whitepapers, reviews, and ebooks. And his work has featured in online media outlets from all over the world, including Al Jazeera Balkans (where he was a Multimedia Journalist), Crypto News, TechRadar Pro, and IT Pro Portal, where he has written news and features for over five years. Sead's experience also includes writing for inbound marketing, where he creates technology-based content for clients from London to Singapore. Sead is a HubSpot-certified content creator.